Privacy Policy Print

• E-mail Address for the purposes of account management and protection from abuse.
• Payment Data for the purposes of processing payments as required by our third-party payment processors. Note that we do not save your full credit card details.
• Cookie identifiers (see our Cookie Policy);
• State or Territory of origin and zip code.

From visitors to the One Avenue website and Email

• The information included in any submissions on the 'Contact Us' page.
• The email address of any e-mails we receive.

NON-PERSONAL DATA

Non-personal Data is not associated with or linked to your Personal Information. Thus, Non-personal Data does not permit the identification of individual persons. Nonpersonal data we collect include:

• Google analytics data (this data is anonymized).
• Internationalisation (i18n).
• System information.

USES OF PERSONAL DATA COLLECTED BY US

• We collect your name and e-mail address to send you subscription information, payment confirmation, customer correspondence, and One Avenue promotional offers only
• (to the extent you accept or subscribe to our marketing list). Additionally, we may collect state, and zip code to ensure compliance with our statutory tax obligations and for fraud detection.
• Furthermore, we may collect payment data to manage client signups, payments, and cancellations. We may also process the above data in compliance with valid legal process, to comply with statutory obligations and to comply with contractual obligations.

The above-mentioned Personal Data is not, at any point, associated with any kind of activity done by the users of the One Avenue VPN which is NOT recorded, logged, or stored at all.

WEBSITE REGISTRATION

You have the option to register on the One Avenue website by inserting your username and password. The Personal Data entered is collected and stored exclusively for internal use by One Avenue, and for its own purposes. By registering on the website, the payment method, login ID, date, and time of the registration are also stored. The storage of this data takes place against the background that this is the only way to prevent the misuse of our services, and, if necessary, to make it possible to investigate committed offenses. Insofar, the storage of this data is necessary to secure the controller. This data is not passed on to third parties except as stated herein. Through registering on One Avenue’s website, you may exercise your rights as indicated below, through the website.

The registration of your data is intended to enable the controller to offer the data subject contents or services that may only be offered to registered users.

DISCLOSURE AND USE OF PERSONAL DATA

One Avenue strives to protect the privacy rights of our clients. We do not share, sell, rent or trade your Personal Data with third parties other than as disclosed within this Privacy Policy. We may disclose your Personal Data to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this Policy.

Additionally, although we will comply with all valid subpoena requests, our legal team scrutinizes each and every legal request that we receive for compliance with both the "spirit" and letter of the law. For invalid or overly broad subpoenas, we will often question or attempt to narrow the scope of any subject matter sought. Moreover, when it is possible and a valid option, we will provide the user with an opportunity to object to any requested disclosures. One Avenue will not participate with any law enforcement request that is unconstitutional.

Furthermore, we may share your personal information with third-party services that we may engage to improve the Service. In particular, in order to assist you if you have questions while using our Website or regarding your order and provide comprehensive customer support, we offer the possibility of online chat. For the use of such online chat, you will be requested to provide Personal Data such as name and email. When a user visits the One Avenue online chat page we use Tawk.to, Tawk.to stores in its own database: visitor_id (a unique identifier randomly generated when someone visits the page, stored in their cookies), browser used to log in, country and date visited. Name, account ID, and email address may be collected and stored if this information is provided for support tickets submitted to One Avenue. We may also use Tawk.to as a medium for communications, either through email or through direct messages within the Tawk.to platform. As such, any messages sent via live online chat, tickets, or emailed to helpdesk@oneavenue.com will be stored on One Avenue servers. We may use the data collected via Tawk.to in order to improve customer experience. Your data may be internally analyzed to understand trends in customer behavior, demographics, and selections. We will never sell information to any third-parties. Tawk.to maintains its own separate privacy policy that is separate from One Avenue and can be located at https://www.tawk.to/legal/.

One Avenue itself does not process any orders or payments. We work exclusively with payment processors such as Stripe, and Paypal. You can find information about the payment services providers' privacy policies and practices at https://stripe.com/us/privacy (Stripe), and https://www.paypal.com/us/webapps/mpp/ua/privacy-full (Paypal). The payment processor's privacy policy governs the collection and use of the information collected during the check-out process which we recommend you review prior to placing an order or providing any information.

DATA RETENTION

We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion as detailed above. Please note that unless you instruct us otherwise, we retain the information we collect for as long as needed to provide the Service and to comply with our legal obligations, resolve disputes and enforce our agreements.

CalOPPA STATEMENT

The State of California requires us to post specific language related to our Privacy Policy. By default, One Avenue does not share your Personal Data with any third parties aside from the disclosures already made in this Privacy Policy. However, if you wish to inquire into how One Avenue does not share our user's Personal Data with third parties for direct marketing purposes, you may contact:

NAME AND ADDRESS OF DATA PROTECTION OFFICER AND NAME AND ADDRESS OF CONTROLLER

Our current data protection officer can be reached at the following information below.

CALIFORNIA CONSUMER PRIVACY ACT (“CCPA”) STATEMENT

Pursuant to California Civil Code Section 1798.83, if you live in the State of California and your business relationship with us is mainly for personal, family or household purposes, you may ask One Avenue about the information we release to other organizations for their marketing purposes. To make such a request, please send an email to privacy@oneavenue.com with “CCPA privacy request” as the subject. You are allowed under California law to request this information one time each calendar year. We will email you a list of categories of Personal Data we may have revealed to any third parties in the last calendar year, along with their names and addresses. Not all Personal Data shared in this form is included under Section 1798.83 of the California Civil Code. Please also see this California specific privacy notice for more details related to your rights as a California resident under the CCPA.

MAINTAINING THE SECURITY OF YOUR PRIVATE INFORMATION

Only key employees of One Avenue and One Avenue’s Group with a need to administer or process Personal Data are granted access to the servers and information where Personal Data is stored. Personal Data is maintained in an encrypted form.

HOW WE TRANSFER INFORMATION COLLECTED INTERNATIONALLY

We collect information globally and primarily store that information in the United States. If we transfer your Personal Data from the United States, we will request your consent.

COPPA DISCLOSURE - About Children’s Online Privacy

The Children’s Online Privacy Protection Act (COPPA) was passed to give parents increased control over what information is collected from their children online and how such information is used. The law applies to websites and services directed to, and which knowingly collect information from, children under the age of 13. Our online services are not directed to children under the age of 13, nor is information knowingly collected from them. For additional information on COPPA protections, please see the FTC website at: https://www.consumer.ftc.gov/articles/0031-protecting-your-childs-privacy-online

RIGHTS OF THE DATA SUBJECT

Your principal rights under data protection law in relation to your Personal Data are:

• (a) the right to access and information which is provided to you through your account;
• (b) the right to rectification;
• (c) the right to erasure;
• (d) the right to restrict processing;
• (e) the right to object to processing;
• (f) the right to data portability;
• (g) the right to complain to a supervisory authority; and
• (h) the right to withdraw consent.

We provide you with the ability to exercise the above rights along with certain choices and controls in connection with our treatment of your Personal Data. To exercise your rights through your account please contact our Data Protection Officer (“DPO”) at:

One Avenue LLC.
P.O. Box 531746
Livonia, Michigan 48153

In the event, you make such a request, note that we may require certain information from you in order to verify your identity and locate your data and that the process of locating and deleting the data may take reasonable time and effort. Data privacy and related laws in your jurisdiction may provide you with different or additional rights related to the data we collect from you, which may also apply.

CHANGES TO THIS PRIVACY POLICY

If we decide to make changes to our Privacy Policy, at our sole discretion, such changes and updates will be effective immediately upon the display of the revised Privacy Policy. Thus, we encourage you to check this Privacy Policy regularly for updates, so that you are fully informed on how your data is collected and used by the Company and your related rights. The last revision date will be reflected in the "Last Modified" heading. Your continued use of the Services following the display of such amendments constitutes your acknowledgment and consent to such amendments to the Privacy Policy and your agreement to be bound by the terms of such amended policy. If we make material changes to this Privacy Policy, we will notify you through the account or the Website and make best efforts to notify you via email, or by means of a notice on our home page prior to the change becoming effective. One Avenue does not share a data subject’s personal information with third parties for direct marketing purposes. Please contact privacy@oneavenue.com for further information.For all civil or law enforcement requests, please contact legal@oneavenue.com If you have a request that requires mailing or courier, please use the information below:

While One Avenue agrees to accept the service of law enforcement requests based on the above method listed above, One Avenue does NOT waive any legal rights based on this accommodation.